Crown99 regards your privacy as its most important trust. This Privacy Policy transparently explains how we collect, use, store, and protect your personal data as a member of our online casino gaming platform in Malaysia.
We go beyond mere compliance with data protection laws — we take every measure to ensure that the information you entrust to us is protected in the most secure and responsible manner possible.
All data transmitted between your device and crown99's servers is protected by 256-bit SSL encryption — the same security technology used by world-class banking and financial institutions.
Your personal data is stored on servers protected by multi-layered firewalls and strict access controls. Only authorised personnel may access member data, and every access is fully logged.
Crown99 has never and will never sell your personal data to any third party for marketing or commercial purposes. Your data belongs to you, and we will always respect that privacy.
Crown99's identity verification (KYC) process is conducted through secure, encrypted channels. Documents you submit are stored with maximum protection and used solely for legitimate verification purposes.
You have the full right to access, correct, download, or request the deletion of your personal data at any time. Contact our support team and your request will be processed within 30 days.
Crown99 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Every aspect of our data management process is designed to meet or exceed the legal requirements set out therein.
Important Note: By registering for or using the crown99 platform, you confirm that you have read and understood this Privacy Policy. We encourage you to read this document in full so you have a complete understanding of how we handle your personal data.
Welcome to the crown99 Privacy Policy. This document explains how crown99 ("we", "Platform", or "the Company") collects, uses, discloses, and protects your personal information when you use crown99's website, mobile app, and related services.
Crown99 is fully committed to protecting the privacy of every member. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We believe transparency is the foundation of trust, which is why we explain our data practices as clearly as possible without confusing legal language.
This Privacy Policy applies to all users of the crown99 platform in Malaysia and covers all methods of use, including website browsing, mobile app usage, account registration, financial transactions, and interactions with our customer support team.
Our Guarantee: crown99 has never sold, rented, or traded your personal data to any third party for marketing purposes. Your privacy is a priority, not merely a legal obligation.
Crown99 only collects data that is strictly necessary to provide a safe, efficient, and high-quality service. The following are the categories of data we collect and the reasons for doing so:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad / passport number | KYC verification, legal compliance |
| Contact Data | Email address, phone number, residential address | Account communications, 2FA verification |
| Financial Data | Bank account details, transaction records, deposit/withdrawal history | Payment processing, fraud prevention |
| Technical Data | IP address, device type, browser, operating system | Account security, service improvements |
| Usage Data | Game history, session duration, game preferences | Personalise experience, platform analytics |
| Communication Data | Support chat logs, emails, feedback | Customer service improvements |
We also collect data automatically through cookies and tracking technologies when you browse our platform. This information is used to enhance your user experience and ensure platform security.
Every piece of data we collect has a clear and legitimate purpose. crown99 uses your personal data for the following purposes:
crown99 will only use your data for the purposes stated at the time of collection or other reasonably compatible purposes. Any material new use will require fresh consent from you.
Crown99 does not share your personal data except in the limited circumstances set out below. In all data-sharing cases, we ensure that the receiving party is bound by strict confidentiality and security obligations:
In all other situations, crown99 will not share, sell, rent, or disclose your personal data to any third party without your explicit prior consent.
Your personal data is stored on secure, protected servers. crown99 retains your personal data only for as long as necessary to fulfil the stated purposes or as required by applicable law.
When data is no longer needed, crown99 will delete or anonymize it in a secure and irreversible manner.
Crown99 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure:
Shared Responsibility: While crown99 takes every reasonable measure to protect your data, the security of your password and login credentials is your responsibility. Please use a strong password, never share it with anyone, and enable two-factor authentication (2FA) for added protection.
As a crown99 member and data subject under Malaysia's PDPA, you have the following rights, which you may exercise at any time:
You have the right to request a copy of all personal data we hold about you and to know how it is being used.
You may request that we correct any inaccurate, outdated, or incomplete personal data in our records.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You have the right to object to the processing of your data for direct marketing purposes or in certain other circumstances.
You may request your data in a structured, machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data in certain circumstances while a dispute is being resolved.
To exercise any of the rights above, contact our Data Protection team by email at [email protected]. We will process your request within 30 business days.
Crown99 uses cookies and similar tracking technologies to enhance platform functionality, analyse usage patterns, and deliver a more personalised experience. The following are the types of cookies we use:
You can manage your cookie settings through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some sections of the crown99 platform.
The crown99 platform is integrated with various third-party services required for platform operations, including licensed game providers, payment gateways and technical infrastructure providers. These third-party services maintain their own privacy policies.
Crown99 carefully reviews and selects all third-party partners to ensure they meet data protection standards equal to or exceeding our own. All third-party providers who access our members' data are bound by strict data processing agreements.
crown99 is not responsible for the privacy practices of external websites or services outside our control. We encourage you to read the privacy policy of any third-party service you use.
Crown99 is a gaming platform restricted to individuals aged 18 and above. We do not knowingly collect or process personal data from children under the age of 18.
Should we discover that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child has registered an account at crown99 should contact us immediately at [email protected].
Crown99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements in how we protect your privacy.
When significant changes are made, we will notify you via a prominent notice on the platform or through the email registered to your account. The "Last Updated" date at the top of this document will always reflect the latest version of the Privacy Policy.
Continued use of the crown99 platform after notification of changes means you accept the updated Privacy Policy. If you disagree with the changes made, you have the right to close your account and request deletion of your data.
If you have any questions, concerns, or complaints regarding how crown99 handles your personal data, or if you wish to exercise any of your privacy rights, please contact us through the following channels:
We are committed to responding to all privacy-related enquiries within 5 business days and resolving formal requests within 30 business days as required by Malaysia's PDPA.
You may also contact the Department of Personal Data Protection Malaysia (JPDP) if you believe your privacy rights have been violated and we have failed to address your complaint satisfactorily.
Now you know how crown99 protects your privacy. Join over 500,000 members who have trusted crown99 as their preferred online casino gaming platform in Malaysia.